By Lisa Phlegar
There’s a new face at the helm, steering the course for Q. Inc. and Lake Quivira Country Club, General Manager Geary Goss.
On May 16, Geary started his new adventure at Lake Quivira following the retirement of Dennis Nighswonger. Geary brings with him over 26 years of club management experience. He has managed private, semi-private and resort clubs. Previously, he served as the general manager of The Country Club of Louisiana in Baton Rouge, LA. He has also held general manager positions at Firerock Country Club in Fountain Hill, AZ, and Lochinvar Golf Club in Houston, TX. Even though each club was unique, Geary operated under a common mandate of attaining the highest possible member and guest experience while utilizing the club.
In his role as a General Manager, he has successfully developed budgets, marketing and membership platforms, short and long term strategic plans, and policy and procedure reviews, as well as operating principles, utilizing the club’s mission statement, vision and core values as a foundation. Additionally, he has extensive experience in golf course agronomy, golf operations, tennis operations, planning and implementing capital projects and programs designed to increase member use of all clubhouse facilities. Furthermore, Geary has experience managing large and small homeowner associations.
Q. How did you first get into the club industry?
Geary chuckled a little and then started talking about how, back in the day, he had aspirations of becoming a professional tennis player. However, that dream was squelched after a 20-minute tennis match and a loss of love and 1 with an All-American Tennis Professional. That tennis match provided Geary with the insight that being a professional tennis player was not in his future.
So, Geary changed his future when an opportunity arrived to manage Bear Creek Golf Club in Dallas, TX. That is where Geary got “hooked” as he says and found his passion; being able to provide a great experience to members and guests.
Q. How has the club industry evolved since you began your career?
“Back when, a club would promote a great maître d to the position of managing a 2-4 million dollar club. Unfortunately, clubs failed,” Geary said. He continued describing how the industry moved towards hiring professionals. Through the years more and more business professionals were being hired in all aspects of staffing. After five years with Bear Creek, Geary decided to return to school and earn an accounting degree with a minor in economics. He determined these degrees would help enhance his skills and qualifications in the industry where he discovered his passion.
Q. What do members want out of their club?
“Biggest thing . . . a safe place where family and friends can have a quality time and a great experience,” Geary stated.
Q. What lessons have you learned throughout your years as general manager?
Geary mentioned how he has found that staff wants to do a good job, but they need tools, resources and training to be successful. Therefore, it is important to be pro-active in developing the staff, as this can result in big benefits to the club.
Q. What do you like to do for fun?
For fun, Geary enjoys spending quality time with his family. He mentioned how family is his number one priority. Geary and his wife Susan have three children; one son and two daughters. Their children have blessed them with four grandchildren; three boys and one girl. His children and grandchildren are located in Oklahoma City, OK, Fort Worth, TX, and Houston, TX. Fortunately for Geary and Susan, living in Kansas will provide them easier access to their family, thus increasing their time together.
Geary also enjoys the thrill of heading down the road on his motorcycle, visiting new and interesting places. With Susan on the back, they have ridden up into the beautiful Arizona mountains. Additionally, they have ridden through the Grand Canyon and visited interesting ghost towns along the way. One of Geary’s favorite places to visit is Sedona, AZ—“one of the prettiest cities out there!” Recently, he purchased a 2017 Harley Davidson Road Glide Ultra motorcycle and plans on christening it on the roadways of Kansas.
Additionally, Geary enjoys hunting. I asked him what he hunts, and he said hunting is a fairly new sport for him. He is however, captivated by the turkeys he saw this morning by the house. He went back into the house to rummage through an unopened moving box to find his turkey call. His plan is not to hunt them, but rather just enjoy their presence.
Geary is excited to be the new General Manager of Lake Quivira Country Club. He is looking forward to Lake Quivira’s future and elated with the vision the members have conveyed through the Strategic Planning Committee.
Please stop by the Clubhouse to meet Geary during his Welcome Reception on Tues., June 6, from 5 to 7 p.m.
By Lisa Phlegar